Privacy Policy

Effective date: 25-01-2023

In this Privacy Policy HELLERMAN LIMITED the (“Company”) will explain how your personal information is being used when you use the website (the “Site”).

Protecting Your Privacy

In general we will only use your personal information to improve your experience with the Site. We will do our utmost to protect and secure your personal information.

Company is 100% committed to protecting your privacy and security and we do appreciate and respect how important privacy is.

Use of your personal information

Depending on the information, we may use your personal information in a number of different ways. The table below gives a comprehensive description of what we do with your information and why we do it.

Personal information Your personal information, including your name, date of birth, gender, address, email and phone number.
We use your information to	The reason for using your information
Identify you when you visit our Site or communicate with us.	Checking your information allows us to protect your data from fraudsters. This is required by law and is also crucial for us.
Providing our Services and handling your payments	We require this information in order to process your payment and provide you with our Services. This is necessary to fulfil our contractual obligations to you.
Send you account and Service updates, including changes to our Terms and Conditions and payment confirmations.	To inform you of any changes to the Company's services. Legally, we must do this; it's an essential aspect of our deal with you, and it's also vital that we keep you informed.
Your payment information This refers to your preferred payment method, such as your card information
We use your information to	The reason for using your information
Accept payments and issue refunds	It is crucial to us and an essential element of our contractual obligation to you that we accept payments and issue refunds (where applicable).
Maintain a record of all financial transactions	We must know what you have paid for (and we must also report our income to the tax authorities). We are legally obliged to comply.
Interactions between you and us What you have communicated to us, such as by email, instant messaging or private message. We might also record calls to our Customer Support whenever you call us.
We use your information to	The reason for using your information
Provide customer care and support	To improve our Service, based on your (and other users) communication with us. It is an integral aspect of our Service and a contracultural obligation to you.
Enhance the services and assistance we offer you	So that you receive the finest customer service possible. The information is also essential for us when we train our employees.
Purchase history What you’ve bought in the past, what you’ve searched for
We use your information to	The reason for using your information
Provide customer assistance and support for returns in line with our terms and conditions.	we cannot issue a refund if we don't know what you've purchased! It is an integral aspect of our contractual obligation to you.
Information about your mobile device or computer and how you use our Site Information gathered when you browse our site or use our app, including your IP address and device type, how you use our Site and app (such as the pages you visit and the goods you see), and your location data if you choose to share it with us.
We use your information to	The reason for using your information
Identify you when you visit our Site	If we recognise you, we can provide you with the greatest purchasing experience possible. It is essential to us that you have the greatest purchasing experience possible.
Enhance our Site and configure your default preferences (such as language and currency)	It's essential to us, and it makes things easier for you, if we know your preferred language and currency; it also helps us safeguard your information.
Send you information on our products and services.	We strive to keep you informed and assist you. It is essential that we provide you with information that we believe will enhance your experience.
Observe site visitors and analyse their conduct.	To safeguard our Site and enhance our service, we employ cookies. This is vital to us, and the law requires us to do it!

You are not required to provide us with all of this personal information, but if you choose not to, you may not be able to make a purchase on our Site and you are unlikely to receive our best possible customer service. However, it is your decision, and we respect that.

We also anonymize and/or aggregate personal information (so that it cannot be used to identify you) and use it for reasons such as testing our IT systems, research, data analysis (for us and the brands offered through our Site), site improvement, and product and service development.

Fraud prevention and detection

We utilise any of the aforementioned types of information to identify, prevent, and detect fraud, whether committed against you or Company. Unfortunately, detecting and combating fraud is an integral aspect of our business and contractual obligation to you. This is a legal requirement, and it is vital for us.

In addition to using Purchase history data to secure our service and enforce our Terms and Conditions as part of our contractual obligation to you, we may also employ computer-system choices to protect our company and our service. Your rights in this regard are outlined below.

Personalising your experience

We utilise the data we gather to assist us offer you with the best service possible.

Sharing of your personal information with third parties

We share your personal information with the following third parties in order to provide you with our services:

• Companies in our group.
• Companies that assist us in our services, such as payment service providers,
• Affiliates that assist us in promoting our services
• law enforcement agencies, and fraud prevention organisations, in order to combat fraud
• We may use third party Service Providers to monitor and analyse the use of our Service, hereunder Google Analytics

We do not and will not sell any personally identifiable information to other parties. We may, however, share information about our customers and their transactions with other parties, such as our brand partners. Before doing so, we will ensure that this information cannot be used to identify you, for example by aggregating it, anonymizing it, or eliminating personal identifiers.

Your information and countries outside Europe

We are an international company, and we employ international suppliers and service providers. Some of these locations may not provide the same level of protection for your personal information as in United Kingdom or the European Union, but if we transfer your information outside these locations, we will take steps to ensure that your data and rights are protected using methods approved by the applicable Data Protection laws.

Retaining your personal information

We will retain your information for as long as you are a Company customer and for as long as we are needed to maintain it in order to comply with our legal obligations.

If you no longer want to be a customer, you may contact our Customer Support as described in our Terms and Conditions. However, we are required by law to retain certain of your personal information even after you have requested its deletion. We will only retain the minimum amount of data necessary to comply with legal or regulatory requirements, resolve disputes, or protect our legitimate interests, prevent fraud and abuse, or enforce our Terms & Conditions.

Your rights regarding your personal information

You have several rights about your personal information, those are mentioned below and you have the right to:

• be informed on how we use your personal information (such as the description in this Privacy Policy),
• access the personal information we have about you,
• ask us to correct any wrong personal information we might have about you,
• withdraw your consent for any consent-based processing at any time,
• request that we transfer or send elements of your personal data either to you or to another service provider, and
• The right to file a complaint with your country's data protection authority.

Please contact us if you wish to exercise your rights, if you have a complaint, or simply have questions. We have 30 days to react to your request. Our contact information appears at the bottom of this Privacy Policy.

Minors’ private information

Our Service is not intended for any persons under the age of 18 ("Minors").

We do not collect personal information from Minors. Please notify us if you are a parent or guardian and you learn that your child has given us personal information. If we learn that we have obtained personal information from a Minor, we will erase such information from our systems, together with any account created by the Minor, please see our Terms and Conditions for more information.

Changes to this Privacy Policy

We might change our Privacy Policy (and therefore this page) from time to time to reflect how we are handling your personal information. We will update the "effective date" at the top of this Privacy Policy.

If we make substantial changes, we will make that explicit on the website or through some other means of communication such as email, so that you may examine the modifications before continuing to use our Services.

Cookies

We use cookies and other tracking technologies to monitor activities on our Service and store certain data.

Cookies are little text files that may include a unique, anonymous identity. A website sends cookies to your browser, which are then saved on your device. Beacons, tags, and scripts are also utilised as tracking technologies to gather and track information and to enhance and evaluate our Service.

You may configure your browser to reject all cookies or to alert you when one is being sent. Nevertheless, if you do not accept cookies, you may not be able to utilise certain aspects of our Service.

Examples of Cookies we employ:

• Session Cookies
  We use Session Cookies to operate our Service.
• Preference Cookies
  We use Preference Cookies to remember your preferences and various settings.
• Security Cookies
  We use Security Cookies for security purposes.

Our contact information

Please don’t hesitate to contact us via email [email protected], if you:

• have any questions or feedback about this notice
• would like us to stop using your information
• want to exercise any of your rights as set out above, or have a complaint